I PURCHASED 3 DAYS AGO WHY DO I NOT HAVE TRACKING YET?
Most orders are shipping within 24 to 48 hours from our Headquarters. During some high-velocity ordering periods this period, though not common, can take 3 – 4 days to process and ship your order. The shipping time does not include weekends. Once the order is packed and picked up by the carrier, that is when […]
WHY HAS MY TRACKING INFORMATION NOT UPDATED?
When we pack your order you will automatically receive your tracking information. When the carrier picks up your order and scans it into their system the tracking information will then update. This can take 24 – 48 hours based on the carrier’s update process. Rest assured, once the carrier scans the package in their possession, the […]
WHY DOES MY CANADA POST TRACKING STILL SAY PENDING?
When your tracking information displays ‘Pending’ that means that your order has been picked and packed by our team. Then your order is placed onto the carriers truck for processing at their distribution facility. When they scan your order at this facility it will then initiate the update process. It’s common for this process to […]