I PURCHASED 3 DAYS AGO WHY DO I NOT HAVE TRACKING YET?
Most orders are shipping within 24 to 48 hours from our Headquarters. During some high-velocity ordering periods this period, though not common, can take 3 – 4 days to process and ship your order. The shipping time does not include weekends. Once the order is packed and picked up by the carrier, that is when […]
WHY HAS MY TRACKING INFORMATION NOT UPDATED?
When we pack your order you will automatically receive your tracking information. When the carrier picks up your order and scans it into their system the tracking information will then update. This can take 24 – 48 hours based on the carrier’s update process. Rest assured, once the carrier scans the package in their possession, the […]
WHY DOES MY CANADA POST TRACKING STILL SAY PENDING?
When your tracking information displays ‘Pending’ that means that your order has been picked and packed by our team. Then your order is placed onto the carriers truck for processing at their distribution facility. When they scan your order at this facility it will then initiate the update process. It’s common for this process to […]
INTERNATIONAL CUSTOMS
You are responsible to know the import regulations for your country. Please research all supplements to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off […]
INTERNATIONAL ORDERS RESHIP POLICY
We do not have a reship policy. We DO assume that all clients are aware of their own countries’ laws and therefore you are responsible for dealing with your countries’ customs. Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue […]
RETURN POLICY
We will accept returns if it is due to damage that is our fault or manufacturer defects within 30 days of the original purchase. If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must […]
REFUND POLICY
We will accept returns if it is due to damage that is our fault or manufacturer defects within 30 days of the original purchase. If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must […]
EXCHANGE POLICY
We will accept a product exchange within 30 days of the original purchase. If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must notify us within 3 days of receipt of shipment. Exchanges will […]
DOMESTIC SHIPPING POLICY
Here at REDCON1 CANADA, we take pride in making sure that each and every customer has a positive experience. Customers can order with confidence and peace-of-mind knowing that your money will never be wasted on a product that is sub-par. All orders are processed to ship Monday through Friday. They are shipped via CANADA POST. […]
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Our standard processing time is three to five business days for all items that are in stock due to the high demand for some of our most popular products. We do increase our shipping shifts during peak time periods to ensure your order is shipped as quickly as possible. Processing times are not calculated into the estimated […]
